سياسة الخصوصية
Last updated: 1st October 2025
Monkey Troopers (“we”, “our”, “us”) operates this online store and website (the “Services”) to provide you with a curated shopping experience. The Services are hosted and powered by Shopify. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.
By accessing or using the Services you acknowledge that you have read and understood this Privacy Policy.
1. Personal Information We Collect
When we say “personal information,” we mean information that identifies you or can reasonably be linked to you. We may collect or process:
- Contact details: name, billing and shipping addresses, phone number, email.
- Financial information: payment card details, payment confirmation, transaction details.
- Account information: username, password, preferences, and settings.
- Transaction information: items viewed, added to cart or wishlist, purchased, returned or exchanged, and past transactions.
- Communications: information you include when contacting our customer support.
- Device & usage information: browser, device and network data, IP address, and information about how you interact with the Services.
2. Sources of Personal Information
We collect personal information:
- Directly from you, when you create an account, place an order or communicate with us.
- Automatically, through cookies and similar technologies when you use the Services.
- From our service providers, such as payment processors and logistics partners, who collect or process data on our behalf.
- From our business partners or other third parties where legally permitted.
3. How We Use Your Personal Information
We use your personal information to:
- Provide, tailor, and improve the Services – process payments, fulfil orders, arrange shipping and returns, remember your preferences, and create a personalised shopping experience.
- Marketing and advertising – send promotional emails or SMS and show you relevant ads only where you have given prior consent as required under UAE law. You may withdraw this consent at any time.
- Security and fraud prevention – authenticate your account, detect and prevent fraudulent or illegal activity, and protect the Services.
- Communicate with you – provide customer support and respond to your enquiries.
- Legal compliance – meet obligations under UAE law, such as VAT and consumer-protection requirements, and respond to valid legal requests.
4. Legal Basis for Processing
Under the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021), we process your personal information on the following bases:
- to perform our contract with you (for example to fulfil orders and process payments);
- to comply with legal obligations (such as UAE tax and consumer-protection laws);
- for our legitimate interests (such as fraud prevention and improvement of our Services), provided your rights do not override those interests; and
- on the basis of your consent where required (for example for direct marketing). You may withdraw your consent at any time.
5. How We Disclose Personal Information
We may share personal information:
- With Shopify and other service providers (e.g., IT support, payment processing, cloud storage, shipping) who act as our data processors;
- With business and marketing partners for promotional services only with your prior consent;
- Within our corporate group or affiliates;
- If required by law or legal process, or to protect our rights and users;
- In connection with a business transaction, such as a merger or sale of assets;
- When you request or consent, such as when using social-media integrations.
6. Relationship with Shopify
Our Services are hosted by Shopify. Information you submit will be transmitted to Shopify and may be processed in countries other than the UAE. Shopify acts as a data processor for hosting and payment services and, for certain enhanced features, as a separate data controller. For details of Shopify’s privacy practices and to exercise any rights in respect of Shopify’s processing, please see https://www.shopify.com/legal/privacy.
7. International Transfers
We may transfer, store, and process your personal information outside the UAE. When we do so we will comply with the UAE Personal Data Protection Law by transferring data only to countries that provide an adequate level of protection or by using contracts or other safeguards approved under UAE law.
8. Data Security and Breach Notification
We use reasonable technical and organisational measures to protect your personal information. However, no security measures are perfect. If a personal data breach occurs that is likely to result in a risk to your privacy or rights, we will notify the UAE Data Office and affected users as required by the UAE Personal Data Protection Law.
9. Data Retention
We keep your personal information only as long as necessary for the purposes described in this policy, including to maintain your account, fulfil orders, comply with UAE VAT and consumer-protection obligations, resolve disputes and enforce agreements.
10. Your Rights
If you are a resident of the United Arab Emirates, you have the rights provided under Federal Decree-Law No. 45 of 2021, including:
- right to access and obtain a copy of your personal data;
- right to request correction or deletion;
- right to restrict or object to processing;
- right to data portability; and
- right to withdraw consent where processing is based on consent.
To exercise these rights, or to designate an authorised agent to act on your behalf, please contact us using the details below. We may need to verify your identity before fulfilling your request.
11. Children’s Data
The Services are not intended for children under 18 years of age in the UAE. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request deletion.
12. Third-Party Websites
Our Services may contain links to websites not operated by us. We are not responsible for the privacy practices of those websites. Please review their privacy policies before providing personal information.
13. Changes to This Policy
We may update this Privacy Policy from time to time. We will post any changes on this page and update the “Last updated” date. Where required by law, we will notify you of significant changes.
14. Contact Us
For questions about this Privacy Policy or to exercise your rights, please contact us at:
Monkey Troopers – Rachna General Trading LLC
7, AL Fahidi Market, Meena Bajar, Bur Dubai, Dubai- 122002, DU, United Arab Emirates
Trade Licence No.: 789319
Email: support@monkeytroopers.ae
Phone: +971 508998921